Wavecrest Computing — Internet Filtering and Reporting Products

CyBlock Appliance Support

Welcome to the CyBlock Appliance support center! Here, you'll find links to product support, customer support, Wavecrest's online user forum, and other useful information.

Correction - Active Directory Import. When you are using Groups and IDs in an Outside The Product mode, all users in the VIP group will now stay in VIP and not be moved to the group defined by the Active Directory when subsequent imports occur.
Correction - Bypassing the Proxy. There are a few isolated cases where the proxy needs to be bypassed. Any URL configured to be bypassed via the pac file will no longer be redirected from port 80 to 8080.

Support Contact Information
Toll-free	877-442-9346 ext 4 (U.S. and Canada)
Direct	321-953-5351 ext 4
International	001-321-953-5351 ext 4 (outside U.S. and Canada)
Email	support@wavecrest.net
Forum	forum.wavecrest.net
Telephone technical support is available to our customers Monday - Friday between 8 A.M. and 6 P.M. Eastern Time.