Wavecrest Computing — Internet Filtering and Reporting Products

CyBlock ISA Support

Welcome to the CyBlock ISA support center! Here, you'll find links to product support, customer support, Wavecrest's online user forum, and other useful information.

Active Directory Filtering Policy Enhancement. This release lets you have imported users automatically fall under pre-configured Block Web Categories policies. Simply create the policies before you import users, naming the policies exactly the same as the OU, Department, or Permission Groups you intend to import. Upon import, the users will then be filtered immediately per the policies you created. Note: This feature wiil only work properly when using the "outside the product" Groups and IDs setting.
Array Feature Available for Filtering. The ability to assign a "primary" CyBlock ISA installation and "secondary" installations that filter per the primary machine's policies is now available in this release. The features that fall under this Array control are: Block Web Categories, Block Web Content, Data Manager enable/disable, and the administrator's email address (Setup - Email screen).
New Easy Timeframe Report Selection. A new "Last 24 Hours" timeframe option has been added to reports.
Ability to Name Scheduled Reports. A new field added to the top section of scheduled reports lets you "name" your scheduled reports for much easier identification.

Cyblock ISA upgrades are free to current Wavecrest customers. To download your update, login at CyBlock ISA Downloads.

Visit Cyblock ISA's support forum.

Technical Support
Toll-free	877-442-9346 (U.S. and Canada)
Direct	321-953-5351
International	001-321-953-5351 (outside U.S. and Canada)
Email Support	support@wavecrest.net
Support Forum	forum.wavecrest.net
Telephone technical support is available to our customers Monday - Friday between 8 A.M. and 6 P.M. Eastern Time.