Wavecrest Computing — Internet Filtering and Reporting Products

CyBlock Proxy Support

Welcome to the CyBlock Proxy support center! Here, you'll find links to product support, customer support, Wavecrest's online user forum, and other useful information.

Enhancement - Detail Reports Now Have Hyperlinks. Audit Detail reports now have URL hyperlinks if the following conditions are met: 1) the Data Manager is enabled, 2) Interactive is selected for the Report Type, and 3) the total number of URLs for a single report is less than 50,000 URLs. The reports with this functionality are User Audit Detail, Category Audit Detail and Site Audit Detail. Note: In order for an Audit Detail report to have hyperlinks, there cannot be more than 50,000 URLs. Please realize there is a limit as to how much data your browser can load.
Enhancement - More Drill-Down Capability. On reports that contain Hourly Visits and Hourly Bandwidth tables (such as Site Analysis), you can now drill-down to the single hour of activity of your choosing.
Correction - Active Directory Import. When you are using Groups and IDs in an Outside The Product mode, all users in the VIP group will now stay in VIP and not be moved to the group defined by the Active Directory when subsequent imports occur.

CyBlock Proxy upgrades are free to current Wavecrest customers. To download your update, login at CyBlock Proxy Downloads.

Support Contact Information
Toll-free	877-442-9346 ext 4 (U.S. and Canada)
Direct	321-953-5351 ext 4
International	001-321-953-5351 ext 4 (outside U.S. and Canada)
Email	support@wavecrest.net
Forum	forum.wavecrest.net
Telephone technical support is available to our customers Monday - Friday between 8 A.M. and 6 P.M. Eastern Time.