Wavecrest Computing — Internet Filtering and Reporting Products
Cyfin Reporter Support
Welcome to the Cyfin Reporter support center! Here, you'll find links to product support, customer support, Wavecrest's online user forum, and other useful information.
New Release - Version 8.2.2 for Cyfin Reporter Now Available
- Enhancement - Native Support for Websense. With this release, there is now native database support for Websense. Just setup a Logfile Configuration directly to your Websense SQL Server database and Cyfin Reporter will do the rest.
- Enhancement - Native Support for WatchGuard. With this release, there is now native database support for WatchGuard. Just setup a Logfile Configuration directly to your WatchGuard PostgreSQL database and Cyfin Reporter will do the rest.
- Enhancement - Detail Reports Now Have Hyperlinks. Audit Detail reports now have URL hyperlinks if the following conditions are met: 1) the Data Manager is enabled, 2) Interactive is selected for the Report Type, and 3) the total number of URLs for a single report is less than 50,000 URLs. The reports with this functionality are User Audit Detail, Category Audit Detail and Site Audit Detail. Note: In order for an Audit Detail report to have hyperlinks, there cannot be more than 50,000 URLs. Please realize there is a limit as to how much data your browser can load.
- Enhancement - More Drill-Down Capability. On reports that contain Hourly Visits and Hourly Bandwidth tables (such as Site Analysis), you can now drill-down to the single hour of activity of your choosing.
- Correction - Active Directory Import. When you are using Groups and IDs in an Outside The Product mode, all users in the VIP group will now stay in VIP and not be moved to the group defined by the Active Directory when subsequent imports occur.
- Correction - Astaro Logs. Syslogs from Astaro data have changed, and Cyfin Reporter no longer read them with the previous release. This is now corrected with this release.
- Correction - Barracuda Logs. With this release, we are now using a new log reader to parse Barracuda logs.
- Correction - Fortigate. With this release, we are now using a new log reader to parse Fortigate logs.
Read complete release notes.
Cyfin Reporter upgrades are free to current Wavecrest customers. To download your update, login at Cyfin Reporter Downloads.
| Support Contact Information | |
Toll-free |
877-442-9346 ext 4 (U.S. and Canada) |
Direct |
321-953-5351 ext 4 |
International |
001-321-953-5351 ext 4 (outside U.S. and Canada) |
Email |
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Forum |
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Telephone technical support is available to our customers Monday - Friday between
8 A.M. and 6 P.M. Eastern Time. |
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